Terms and Conditions

COPYRIGHT

All work on this site is copyright to me, Susan Hoy. All paintings/drawings/artworks/photographs are my own original work, unless otherwise stated, and is under copyright to me.

STUDENT USE

As an educator with a love of learning, I understand the positive use of critique by students of others work. I am happy for students to use my work for this purpose for personal study only, and not for public display. I would genuinely love to hear from you if you are learning. Learning is a lifelong process and I would love to discuss processes and thoughts with others, so feel free to contact me :)

POSTAGE DELIVERY TIMES

Within Australia I would hope for your purchase to arrive in 3-4 weeks and Internationally, around 6 weeks. As the prints are not mass produced and are individually printed to a professional standard by a company dealing only in artists prints, delays may occur. You will be notified if this were to happen. Delays may be expected over the festive season.

RETURNS

PRINTS:

I have a 30 day return policy for prints where damage has occurred in transit. Please contact me, supplying a photo of the damage and a receipt for purchase (if purchased online a receipt will not be necessary). If decided that a refund or exchange is required, the original will need to be returned with it’s packaging at the purchasers expense.

ORIGINALS:

Please choose carefully as these cannot be exchanged or refunded. There will only be one original. However please do not hesitate to contact me should there be a problem. All issues cannot be forseen!